Orlando's BERNINA Dealer

Frequently Asked Questions

Shipping

U.S. orders over $150 ship for FREE!

Orders below $150 ship for $12.00.

Orders below $35 ship for $6.99.

Orders are shipped USPS Priority Mail. USPS Priority Mail delivers in 1-3 business days but is not guaranteed.


We typically ship orders the next day!
- Orders placed on a weekend or holiday will be shipped within two business days.
- During sales this may not be possible but we will try out best to get the orders out as soon as possible.

If your order is urgent please let us know and we will get right on it. Also, please keep in mind that if you order a yard of 25 different fabrics your order may take more time to cut than if you order 5 yards of 5 fabrics!

Expedited Shipping charges will apply if you need your order in a rush and we will contact you with your options!


Canada orders over $250 ship for FREE!

Orders below $250 ship for $55.00.

Orders below $175 ship for $40.00.

Orders below $75 ship for $25.00

Orders are shipped USPS Mail. USPS Priority Mail delivers in 1-3 business days but is not guaranteed.


Orders are shipped USPS International Mail and typically take 1-3 weeks.
- In some cases such as an oversized item, we may require an additional shipping cost and if so we will contact you.
- Orders cannot be combined.


Any customs, duties or taxes are the responsibility of the customer. We cannot control whether a package gets delayed and/or charged duties and taxes by the customs office in any international country.

All prices are in US dollars. We are not responsible for any exchange rate differences.


Ordering Information

Sales tax of 6.5% is included for Florida residents only.


We accept Visa, MasterCard, American Express, Discover through Authorize.net and Paypal for payment. We reserve the right to refuse any order. We also reserve the right to perform additional security checks on payment methods in some cases.


For shipping outside of the US, exceptionally large orders, or special requests, please email or call us at 407-658-4044. We will do us best to accomodate any request.


Returns

We want all of our customers to be 100% satisfied, you may return items for store credit within 30 days. Please contact us is your product is not as ordered. Clearance Sales are final and may be less yardage than ordered. Cut fabric can not be returned unless damaged. Books, Patterns, Machines and Software can not be returned. While most of our products are not able to be damaged in shipping, it does happen. Please contact us at orders@wanderingstitches.com with any concerns.